Our list of Frequently Asked Questions has grown too long to be easily read in this format. To make it easier to find the questions and answers you're looking for, we've split them into the following categories:

1. Has anyone used GoldMine? What is this program and what does it do?

2. All of a sudden, when I start to run Print Shop, a window appears saying an error with the spelling program occurred. I need to close this before the Print Shop program will run. Why is this hampering and how can this be stopped?

3. What is an inexpensive fax program with twain scanner(visioner) capabilities?

4. I have version 6 of Quicken deluxe and have lost the memo line (second line) when looking at the checkbook register.

5. I have a graphics program that, after opening several BMP images, runs slow. Even when I close all but the existing image, only restarting the computer helps.

6. Whenever I try to 'Save As' in PhotoDeluxe v4, I have ot listen to my floppy disk clatter before it allows me to 'save as' on the C drive.

7. What would be better to use - GOBACK or Norton Ghost? And why?

8. I had Acrobat Reader 4.0 and needed to upgrade to 5, but now neither work.

9. I need a new program to replace print screens.

10. I am using GoBack Is it possible to backup more than one drive with GoBack? What about viruses?

11. I am looking at a new computer and they have an item on it called ‘Intellimover’. It’s supposed to move stuff from my old computer. Does it work or is it questionable?

12. I have seen I-SPY and it claims that you can see what everyone is doing on your computer.

13. What does spyware do? Is there software to stop receiving spyware?

14. I have problems running Easy CD Creator. I get errors ending with DCIMAN32.DLL seems to be corrupt.

15. The sound recorder doesn't work any more.I don't any sound and the red recording line doesn't move.

16. Using MS Works 2003 database,How do you print labels?On the older versions, you used tool/labels from the database.

17. I am using Works on Win98 SE and suddenly some of my files are now 'READ ONLY'

18. Is there a way to go into a Ghost Image and pull just one file?

19. Will Intuit,s C-Dilla remover really work? And should I remove it?

20. What is a Windows Hotfix and can I remove them?

21. Should I use Backup or Ghost for backing up my system?

1. GoldMine is a Schedule Program. This is usually used for contact management, and it can track whom you have called and what was said to the person you have contacted. You can run reports, but I am not sure of the extent of the reports you can receive.

2. You may need to uninstall Print Shop and then re-install the program. I do now know of any reason why this should happen.

3. Try http://www.tucows.com or
http://shareware.com for fax software. Also, almost every modem made comes with a basic fax program. You can also use the software that comes with your scanner to acquire an image and then cut & paste that image into a fax document to fax out. Otherwise, an excellent commercial program is WinFax Pro.

4. If you lose the memo line (when looking at the checkbook register) in Quicken Deluxe, v6, while the register is open, there is a check box for line 2 display. Put a check mark in that box.

5. That's a feature of a poorly written program. This program is asking for memory and not giving it back when done with it and just keeps asking for more until all the computer's memory is allocated to this program. Quitting the program doesn't help since the program doesn't tell Windows to release the memory. This is called a memory leak. The only solution is to get an updated program that doesn't have this bug, restart Windows when needed or get a different program that doesn't have a memory leak.

6. The default location in PhotoDeluxe for 'Save As' is on the A drive, so it is trying to read the floppy when you select that option. I am not familiar with PhotoDeluxe, but try to find in tools or setup where default file locations are stored and see if you can change the default to something other than the A drive.

7. GOBACK saves a copy of the current system configuration on the hard drive. This is good for when you install a program that breaks Windows. Bad for when your hard drive quits working. Ghost makes a complete copy of the hard drive contents on something other than the hard drive itself, for instance: a Zip drive, Jaz drive, CD-RW drive. Then if the hard drive quits working, you can put a new hard drive in and use the Ghost image to replace the contents of your hard drive on the new one.

8. Go to www.acrobat.com and download and reinstall 5. There were problems with an early version of Acrobat Reader 5.0.

9. Get Hypersnap. http://www.hyperionics.com/

10. GoBack is a system archival system. It saves the state of the system and not the entire contents of the hard drive and it saves it on the same hard drive. If you get a virus, it’s always possible for the virus damage the GoBack files. Also GoBack does not help in case of a hard drive failure.

11. It’s possible to move applications with programs like that if they are compatible with the new operating system. Intellimover and the others look for linked system files and registry entries and make a valiant effort to move your old applications. And in many cases, it does successfully move your programs. However, there is a lot of software that worked under Win9x that won’t run under Win2K or WinXP. It’s not possible to move those programs at all. Those programs will never work under Win2K or WinXP. Games are the most problematic in this regard. In DOS, Win9x, the programs were allowed to touch the hardware directly and they did for speed reasons. Under WinNT, Win2K, WinXP, there is a software layer called the HAL (Hardware Abstraction Layer) that prevents the programs to directly touch the hardware. This causes many older games to not work under WinNT, 2K or XP.

12. Yes, there are programs that can capture keystrokes and what programs and such are run on your computer. The FBI took a lead in the development of this type of software.

13. It’s hard to stop downloads of a lot of the spyware and to stop saving cookies is more of a pain than it’s worth. The use of a spyware remover like Adaware or Pestpatrol is recommended. Search on spyware at http://www.shareware.com for more choices in removal software. What do they do with the information? Mostly it’s used for internal company marketing or sold as demographic information to other companies.

14. DCIMAN32.DLL is a file from the original install of Windows.You have to replace the file on your hard drive. The procedure to do that varies with the version of Windows involved. You need to look up the proper procedure to replace that file from the install CD.

15. Either the software drivers for the sound card are broken or there is a system resource conflict (you add a card or changed a BIOS setting )and the analog to digital converter is not working anymore.

16. You can't from there. You have to go into the word processor to print labels now.

17. They were probably saved as templates instead of documents. Open them and re-save them making sure you re-save them as documents instead of templates.

18. Yes,but there are limitations. They have a program called Ghost Explorer that does that, but be sure to read the documentation on Ghost Explorer. It may not work depending on how you created the images.

19. C-Dilla is actually a third party program for licensing software. It enforces the licensing rules for a program. It has been known to be very buggy recently. Yes, the remover from Intuit should work. I would doubt a spyware remover would be more effective. Just be sure to save paper copies of your tax returns first!

20. The Hot fixes are just that, special fixes that Microsoft has created to resolve problems that have cropped up in the operating system. Many are security issues while others are just to fix some minor bug in the operating system. You should not remove them and just so that you don't accidentally remove them, when you start the "Add or Remove Programs" utility, there is a check box at the top of the window that is listed as "Show updates". If this is checked you will see the fixes and if it is not you will not see the fixes. My suggestion is to uncheck this box.

21. You could use both, but for different reasons. Ghost will make an image copy of your hard disk so if you do lose the drive, it can be restored to the state when the image was made. One needs to follow the instructions very carefully with Ghost as you also need either a bootable CD or a bootable diskette with the application on it, especially if you lose your primary partition/drive. Backup, on the other hand, is good to do on a regular basis and can be set up to copy everything or just the files that have changed. The help on your system for this utility is probably the best place for information about the use of backup.